Video
Updated 09.11.2026 3 min read
You can upload videos to your galleries and show them to your clients. Videos appear in the gallery's file list among your photos, each with its own cover.
Every video in the list can be "played" as a preview — the first 5 seconds of the video — when the user hovers over it with the mouse, or if you turn on “Video autoplay” in the gallery settings (the “Settings” tab → “General” → “Client view”).
On the “Files” tab, videos are marked with an icon on the thumbnail. When you hover over a video in the list, a 5-second preview of the video also plays.
A single video file can't be larger than 5 GB. Videos are available on all plans except the free one.
What video formats are supported?
Our service supports uploading and displaying videos in the following formats:
- MP4
- M4V
- MOV
- AVI
- MKV
- WEBM
- FLV
We recommend using MP4 with the H.264 codec for the best compatibility.
Full video playback in the gallery is only available for browser-compatible formats. For example, browsers don't support the .mov format, so the client will have to download such a video to watch it.
Can I upload videos in 4K quality?
Yes, you can upload videos in 4K quality, but keep in mind that this may affect upload and playback speed on some devices.
How long are videos stored?
Videos are stored for as long as photos, provided you pay for your subscription on time. If the subscription isn't renewed, you move to the free 3 GB, and the files that don't fit into it — photos and videos — are deleted 10 days after the subscription ends, starting with the oldest galleries. Learn more in the Subscription article.
How to download videos in high quality?
To download videos in high quality, use the download button on the video or download all files as an archive.
Videos won't upload — what should I do?
If you have trouble uploading videos, there may be several reasons:
- Maintenance on the service — check our social media for announcements about scheduled maintenance.
- Network issues — try switching to another network or using mobile internet.
- Unsupported video format or codec — make sure you use supported formats and codecs.
If the problem persists, contact our support team. You can also check the tips at this link.
How is the video cover frame chosen?
The first frame of the video is used as its cover in the gallery view and in the file list, so you can plan for this and put the cover you want on the first frame.
Which part of the video plays in the preview?
When videos are viewed in the gallery, the first 5 seconds are shown — so when you hover over a file, or when autoplay is on, the first 5 seconds of the video play.