Subscription

Gallery subscription and site subscription

Gallera has two separate subscriptions:

• Gallery — storage for photos and videos in your galleries;
• Sites — the website builder plan: it sets how many sites you can have.

You’ll see both in the “Subscription” section: at the top are the “Gallery” and “Sites” cards with your current plans, and below are the “Gallery plans” and “Site plans” tables. Each subscription is paid for, renewed and cancelled separately: a gallery plan doesn’t include sites, and a site plan doesn’t add storage for galleries.

The trial, the site plans, and what happens to your site when the plan ends are covered in Trial and site plans.

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How do I pay for a subscription?

Open the “Subscription” section — you’ll find it in the menu under your name in the bottom-left corner. Choose a billing period (“Month” or “Year”) and click “Choose” next to the plan you need in the “Gallery plans” or “Site plans” table. In the “Plan payment” window, select a saved card or “New card”, enter a promo code if you have one, and click “Pay”. Then enter your card details or use Google Pay/Apple Pay and confirm the payment. After that, we’ll save your card for future payments and automatic subscription renewal.

You can view your saved cards and payment history in “Settings” → the “Payments” tab. To turn off automatic renewal, scroll to the bottom of the “Subscription” section and click “Cancel subscription” in the “Gallery subscription” or “Sites subscription” block — the subscription stays active until the end of the paid period. To turn auto-renewal back on, click “Resume auto-renewal”.

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How does the storage subscription work?

You get 3 GB of storage for free, and the paid plans are 30, 100, 500 and 1000 GB. You choose the amount of storage you need and renew your subscription for that amount every month (or once a year if you paid for a year). Storage doesn’t accumulate — it only changes when you choose a different plan.

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The subscription payment failed and photos won’t upload. What should I do?

If you got a notification, or noticed yourself, that your subscription has ended and wasn’t renewed automatically, it means we couldn’t charge your card (there weren’t enough funds for the subscription, or your online payment limit was exceeded), the card is no longer valid, or there was another issue on the bank’s side. We don’t store card details — the bank does that on its side; we only send a charge request. If something goes wrong, we don’t renew your gallery subscription, and you move to the free 3 GB. If your files take up more than that, you won’t be able to upload new ones. 10 days after the subscription ends, we start deleting the photos that don’t fit into the free storage, starting with the oldest galleries. On days 3, 6 and 9 we’ll remind you about it and give you the exact deletion date.

If the payment for your site plan fails, the photos in your galleries aren’t affected. For what happens to your sites, see Trial and site plans.

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I want to change my subscription plan

To change your subscription plan, open the “Subscription” section and click “Choose” next to one of the available plans, then pay for it in the “Plan payment” window with one of your saved cards or add a new one.

Keep in mind that for gallery plans, the remaining period of your previous plan isn’t counted and won’t be added to the new one. If you’re changing an annual gallery plan, please contact our support, and we’ll credit the rest of your subscription period in proportion to the price of the new plan.

Site plans work differently: the rest of your current plan is automatically converted into days of the new one — you’ll see how many days are added in the “Plan payment” window.